bonkerguy
09-12-2006, 12:04 AM
PCWorld (http://www.pcworld.com/article/id,127111-c,companynews/article.html)
McAfee Apologizes for Bugs in Falcon Roll Out
McAfee says it's sorry for glitches in new security software.
Robert McMillan
Monday, September 11, 2006
McAfee has apologized to users for bugs in the company's new line of client protection software, released last month.
In an e-mail sent to some users last week, McAfee Executive Vice President Bill Kerrigan acknowledged that there had been glitches in the roll out of the "Falcon" antivirus software. "We would like to extend our sincere apologies to anyone who may have had problems with their computers due to the upgrade," he wrote.
Not all McAfee customers have been given the new software, which is going through a phased roll out, according to a McAfee spokeswoman. However, users who receive software updates from McAfee directly, or who purchased the software in the past month may have had problems, she said.
Both McAfee and rival Symantec have been contending with Microsoft's Windows Live OneCare, its recent entry into the antivirus market, hoping to stay one step ahead of their new competitor. With this new line of products, code-named Falcon, McAfee introduced a new user interface as well as its SiteAdvisor Web site-rating software.
McAfee estimates that fewer than 1 percent of customers who downloaded the new software have had difficulties, but the problems they experienced could be annoying.
FULL STORY (http://www.pcworld.com/article/id,127111-c,companynews/article.html)
McAfee Apologizes for Bugs in Falcon Roll Out
McAfee says it's sorry for glitches in new security software.
Robert McMillan
Monday, September 11, 2006
McAfee has apologized to users for bugs in the company's new line of client protection software, released last month.
In an e-mail sent to some users last week, McAfee Executive Vice President Bill Kerrigan acknowledged that there had been glitches in the roll out of the "Falcon" antivirus software. "We would like to extend our sincere apologies to anyone who may have had problems with their computers due to the upgrade," he wrote.
Not all McAfee customers have been given the new software, which is going through a phased roll out, according to a McAfee spokeswoman. However, users who receive software updates from McAfee directly, or who purchased the software in the past month may have had problems, she said.
Both McAfee and rival Symantec have been contending with Microsoft's Windows Live OneCare, its recent entry into the antivirus market, hoping to stay one step ahead of their new competitor. With this new line of products, code-named Falcon, McAfee introduced a new user interface as well as its SiteAdvisor Web site-rating software.
McAfee estimates that fewer than 1 percent of customers who downloaded the new software have had difficulties, but the problems they experienced could be annoying.
FULL STORY (http://www.pcworld.com/article/id,127111-c,companynews/article.html)